Privacy Policy
Privacy & Cookie Policy
At BudgetProperties, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy & Cookie Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, contact us, or use our property services.
This policy applies to all services provided by BudgetProperties and its affiliated business operations.
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details provided at the end of this page.
This policy applies to all services provided by BudgetProperties and its affiliated business operations.
1. Who We Are
BudgetProperties is a real estate and property services company providing professional solutions including:
- Sales & Lettings
- Property Management
- Selective Licensing
- Eviction Management
- Reliable Maintenance
- EPC Assessments
We are committed to processing personal information fairly, lawfully, and transparently in accordance with applicable data protection laws.
2. Information We Collect
Depending on the services you request, we may collect the following information.
Personal Information
- Full name
- Email address
- Telephone number
- Postal address
- Preferred method of contact
- Property address
- Property ownership details
- Property preferences
- Viewing history
- Property valuation requests
- Sales and rental enquirie
Identity Verification Information
Where required by law, we may request:
- Government-issued identification
- Proof of address
- Source of funds documentation
- Other compliance-related documents
Financial Information
Where applicable, we may process:
- Rent payment information
- Deposit details
- Tenancy information
- Property transaction records
- Invoices and payment history
3. How We Collect Your Information
We collect information when you:
- Contact us by phone, email, or website form
- Request a property valuation
- Register for property alerts
- Book a property viewing
- Buy, sell, or rent a property
- Apply for tenancy
- Request property management services
- Request maintenance services
- Request an EPC assessment
- Subscribe to newsletters
- Interact with our website
We may also receive enquiries submitted through recognised property advertising platforms and referral partners.
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries
- Arrange property viewings
- Provide sales and lettings services
- Manage tenancy agreements
- Deliver property management services
- Coordinate maintenance requests
- Arrange EPC assessments
- Process property transactions
- Verify customer identity where legally required
- Improve our website and customer experience
- Send important service updates
- Meet legal and regulatory obligations
We only use your information where we have a lawful basis to do so.
5. Legal Basis for Processing
We process personal information under one or more of the following legal grounds:
Contract
To provide the property services you request.
Legal Obligation
To comply with legal and regulatory requirements.
Legitimate Interests
To operate and improve our business while protecting the interests of our customers.
Consent
Where you choose to receive newsletters, marketing communications, or property alerts. You may withdraw your consent at any time.
6. Identity Verification
Where required by law, we may carry out identity verification checks before completing certain property transactions.
This may include verification of:
- Identity
- Proof of address
- Ownership information
- Source of funds
These checks help prevent fraud and ensure compliance with applicable regulations.This may include verification of:
7. Tenancy Applications
If you apply to rent a property through BudgetProperties, we may use your information to assess your suitability as a tenant.
This may include:
- Employment verification
- Income verification
- Previous landlord references
- Credit assessments
- Right-to-rent verification
8. Data Security
Protecting your information is important to us
We use appropriate technical and organisational measures, including:
- Secure servers
- Encrypted communications where appropriate
- Access controls
- Regular software updates
- Secure third-party service providers
- Staff awareness and training
Although we work hard to protect your information, no internet transmission can be guaranteed to be completely secure.